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Information |
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To effect a Return/Refund, the Buyer should contact the Company's Returns Manager within 7 days from the delivery date of the goods, either by:
telephone 01277 237 723
fax 01277 237 777
or email us.
The Buyer must indicate:
- the goods to be returned/refunded
- date of purchase by the Buyer and the Acknowledgement of Order reference
- details of any fault(s) found.
Goods which are defective by reason of faulty design, manufacture or damage, (excluding damaged or marked packaging), will be collected by the Company, free of charge, from the Contract Delivery address (on the Acknowledgement of Order).
The Buyer must ensure that goods returned will be returned in the original packaging and shall not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods.
Goods not returned as described above will not be accepted as "Returns" and will not be liable for a refund.
If the goods normally carry a serial number, in no circumstances will goods be accepted for return if the serial number is either absent or erased.
Once the goods have been received by the Company's Returns Dept, they will verify that the goods meet the above criteria and will issue a Credit Note, (by email), to the Buyer. The Buyer can then present the Credit Note to the Company to effect a refund, (or replacement, if required by the Buyer) which will be made within 7 days of the Credit Note being received by the Company. |
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